Quantcast Smallbiz Central: Branding 101
Branding 101
Posted on: 10.30.09 by Gimena Pena Malcampo

What is Branding and why it matters?

Brands personify organizations, their products and services. That is, brands allow non-human entities to take on human qualities such as trustworthiness, authenticity, vitality and reliability. In this way, your brand allows you to establish emotional connections with customers, resulting in more frequent usage and greater loyalty.

Brands are also the sources of promises to customers. They promise relevant differentiated benefits.
Most people associate only one or two attributes with any organization, product or service. Well thought-out branding increases the likelihood that the attributes chosen are relevant, believable, compelling, and are customer benefits that motivate purchase or usage.

Proper brand positioning can ensure that people perceive the brand in ways that achieve organizational objectives. Diligent brand management efforts can move people from considering the brand, to preferring the brand, to purchasing the brand, to being completely loyal to the brand, to enthusiastically recommending the brand to others.

Brands can produce the following benefits for organizations:

 Decreased price sensitivity

 Increased customer loyalty

 Increased bargaining power

 Independence from particular product categories

 Increased flexibility for future growth (through brand expansion)

 Increased ability to hire and retain talent

 Increased ability to focus the organization's activities and resources

 Increased market share

 Increased stock price, shareholder value, or the company value overall. An organization's most important assets are its people and its brand. Elements of a strong brand include:

 Intended marketplace position; value proposition and strategy

 Brand identity (including logo and tagline)

 Marketing communication

 Customer interaction (the way your brand interacts with customers at each point of contact).

Through proper brand management, brands can be built, strengthened, extended into new product/service categories and leveraged in a myriad of other ways.

Branding is all about bringing an organization and its story to life in ways that capture the attention and support of the brand's intended customers and other stakeholders.


Important Things to Know About Building Winning Brands

 Brands are personifications of organizations, products, services and experiences—the primary sources of relationships with your customers.

 Top management support is crucial.

 Your brand's identity must be frequently presented. Consistency is key.

 Profound knowledge of your customer is essential. Their needs and wants.

 The brand and its products and services must exceed customer expectations.

 Brand building begins with awareness.

 Relevant differentiation

 Evoke emotions and create sensory experiences.

 Exhibit admirable human qualities. Your brand should be aligned with your company’s values.

 Stand for something.

 Engineer constant product and service innovation.

 Create a sense of community.

 The corporate culture must reinforce the brand positioning.

 Create a company aligned with your brand promise

 Front line employees are key to a brand's success, your team should believe in your brand.

 Consider co-creating your brand with your customers.


Common Branding Mistakes or Problems

 Not delivering against the communicated brand promise

 Not linking brand planning to the business’ strategic planning process

 Decreased product or service quality to try to reduce costs

 The brand is gradually undermined by quarter-over-quarter revenue and profit pressures

 Limiting the brand to one distribution channel or aligning the brand with a declining channel

 Failure to extend the brand into new product categories when the core category is in decline

 Completely blurring the brand’s meaning and points of distinction by over-extending your brand into different categories and markets. Stepping too far away from your core business.

 Not applying the latest product and service innovations to your flagship brand because it is getting too old and stodgy

 Launching sub-brands that inadvertently reposition the parent brand in a negative light

 Not keeping up with the industry on product or service innovation

 Viewing brand equity management as a communications exercise, but ignoring it in other business processes and points of contact with your customer

 Applying branding decisions at the end of the product development process

 Confusing brand management with product management

 No person or department has responsibility for the brand. Lacking supervision

 Treating brand management primarily as “logo and template cops”

 Defining your target market too broadly or not understanding your pontential customers

 Not really understanding the consumer, his needs, and motivations

 Defining your brand too narrowly

 Marketing is divided into functional “silos” with no integrating mechanism

 No central control of the brand portfolio

 No brand identity standards means inconsistent presentation and customer confusion

 Focusing too much on product attributes and not enough on benefits in customer communications

 Trying to make too many points in your brand communication rather than focusing on the one or two most compelling points of difference

 Frequently changing your brand’s positioning and message

 Loss of brand equity because of reduced or eliminated brand advertising


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Gimena Pena Malcampo
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